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Comprehensive Workers’ Compensation Solution is the Choice of this Caregiving Provider for Seniors and the Developmentally Disabled

Personal Care Choices (PCC), based in Maryville, Tennessee, serves senior citizens and the developmentally disabled with non-medical caregiving services to help them live independently. More than 100 PCC employees provide services to clients over a 15-county area throughout the state. Most of the employees are home health aides and personal caregiving assistants, paid hourly. Administrative staff members are salaried.

Until recently, PCC was managing its employee administration through a Professional Employer Organization (PEO) relationship. While the co-employment arrangement provided services that the service provider needed, PCC Chief Executive Officer, Kim Tuggle desired more direct control over her company’s employee administration. That included the purchase of workers’ compensation coverage.

“Under our previous arrangement, I was paying a subscription fee per employee that covered everything from payroll service to various human resource services and our workers’ compensation,” Tuggle explains. “If you wanted to know what services you were using and which ones you weren’t, you had to spend some significant management time sorting things out. I did not want us paying for services we did not use. I also wanted to make specific decisions about the services we purchased.”

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