Learn how ADPIA helped Sierra Ranch streamline their approach to benefits and payroll.

Situation: New owners wanted smarter benefits and payroll administration

Solution: Benefits Manager from Automatic Data Processing Insurance Agency, Inc. (ADPIA®), RUN Powered by ADP® and ADP Pay-by-Pay® Premium Payment Program

Results: The ability to offer multiple medical plans with improved employee and administrator access; more accurate and convenient payroll administration; and improved cash flow

Sierra Ranch Veterinary Clinic logo

The ADPIA Benefits Manager system is super easy to use. No stress. No chaos. It's just very streamlined, and as far as any questions I had, their implementation team was phenomenal.

Tiffany Smith, Practice Manager
Sierra Ranch Veterinary Clinic

Sierra Ranch Veterinary Clinic offers a wide range of pet health services, from routine exams and lab work to physical rehabilitation, hospitalization, emergency services, and more. Their team includes two veterinarians and 15 staff members.

As a family-oriented business, Sierra Ranch Veterinary Clinic strives to give its staff members a robust benefits package, including health coverage. When the clinic changed owners, they saw an opportunity to re-examine their current approach to their medical benefits and payroll — and to search for an all-inclusive solution that would better fit their needs.

Making benefits coverage less hectic and intimidating

According to Practice Manager Tiffany Smith, the clinic sought a partner that could provide access to multiple health plans, a stress-free user experience for both administrators and staff, and knowledgeable guidance when issues arose.

With ADPIA, Tiffany found she could check off all the items on her wish list. ADPIA’s licensed insurance professionals not only provided access to a variety of carriers and plan options; they also provided guidance in the actual selection process.

Beyond the plans themselves, Tiffany also found an entirely new way to handle benefits administration with Benefits Manager from ADPIA. This self-service portal makes it easy for administrators and employees to manage their coverage.

Today, the clinic's employees can log in to the system at their convenience to read through their options and use interactive tools to help choose the coverage that best fits their family and their lifestyle. There's no stress on employees or administrators, and everything is streamlined and easy to follow. And if there’s an issue, an ADPIA agent is available with a prompt response.

The advantages of integrated payroll and benefits

While investigating a better approach to health care overage, Sierra Ranch was also looking to minimize the time they spent on payroll tasks.

Using RUN Powered by ADP®, the clinic now enters payroll data whenever it’s most convenient — no more calls or appointment times. And because they also purchased their workers’ compensation insurance through ADPIA, they were able to take advantage of ADP’s Pay-by-Pay® Premium Payment Program. With Pay-by-Pay, the clinic has their monthly workers’ comp premiums deducted from their payroll every month and sent directly to the carrier. Since their premiums are based on real-time payroll information, rather than estimates, the clinic is less likely to get hit with catch-up premiums at year-end policy audit.

The impact

ADP and ADPIA's solutions played a significant role in simplifying Sierra Ranch Veterinary Clinic's daily operations. They eliminated the chaos of managing health coverage and workers' comp premium payments while helping to make payroll more accurate and less time-consuming.