Business insurance service and support

At Automatic Data Processing Insurance Agency, Inc. (ADPIA®), customer service is a primary focus. Our licensed representatives provide support, solutions and simplicity you can count on.

Workers’ Compensation & Business Insurance

For questions about:

For questions about Certificates of insurance, Policy endorsements, ADP's Pay-by-Pay®, Policy inquiries, and Post-implementation, please contact us at:


Offices are open Monday – Friday, 8:30 a.m. – 8:00 p.m. ET

To learn more access your Service Guide

Cafe owner accesses his insurance certificates on ipad

Need a certificate of insurance?

Generate and manage your certificates in the insurance section of your RUN powered by ADP® or Workforce Now® payroll account.

For further assistance, contact the service team at 800-524-7024 or

Frequently asked questions about ADPIA

What are your hours of operations?

Monday-Friday, 8:30 a.m. to 8:00 p.m. EST at 1-800-524-7024. Or email us at

What should I do if I receive a notice of policy cancellation?

To ensure that your coverage is uninterrupted, it's imperative that you contact Automatic Data Processing Insurance Agency, Inc. (ADPIA) immediately upon receiving a notice of cancellation.

How do I report a claim?

To assist you in reporting a claim, our carrier partners offer dedicated customer service claim centers and online resources. Refer to your policy for your carrier's contact information, or call our customer service department at 1-800-524-7024, option 3, and we'll point you in the right direction. It is important to file all claims immediately.

Want to speak with us right away? Call us at:


Your privacy is assured.