ADPIA® group health insurance services & support
At Automatic Data Processing Insurance Agency, Inc. (ADPIA), customer service is the cornerstone of our business. For questions and help with medical, dental, vision, disability and life insurance, kindly contact your dedicated Relationship Manager.
Benefits strategy
A licensed agent will consult with you to identify plan options to meet the unique needs of both your business and your employees. We partner with a wide range of national and regional carriers and provide a variety of plan options to help maximize your insurance investment.
Open enrollment
ADPIA can help you develop and execute a timeline for an effective open enrollment. We provide the tools and support you need to minimize paperwork, answer questions and help your employees better understand the full value of their benefits.
Online administrative tools
Streamline your benefits management with an easy online tool that integrates with your ADP payroll, at no additional cost*. Enjoy efficient enrollment and deduction management, user-friendly employer and employee dashboards, and more.
Dedicated Relationship Manager
From plan selection and enrollment to helping you manage the intricacies of your policy; you need an agent that can guide and assist you year-round. Your business is assigned a dedicated, knowledgeable representative who’s ready to simplify your benefits administration.
Renewal
When it comes time to renew, ADPIA can review your current coverage, help assess your business and employee needs, share industry insights, and provide you with access to the latest benefits coverage and cost options.
Common questions about ADPIA service and support
- What should I do if I receive a notice of policy cancellation?
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For help with coverage questions, call ADPIA. Our licensed agents can check with the carrier to see what issue may have led to the notice.
- How do I report a claim?
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To assist you in reporting a claim, our carrier partners offer dedicated customer service claim centers and online resources. Refer to your policy for your carrier's contact information, or call our customer service department at 1-800-524-7024, option 3, and we'll point you in the right direction.
- How can ADPIA help meet my business insurance needs?
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ADPIA offers a wide range of business insurance solutions for companies of all sizes, including group health insurance, property and casualty insurance and workers' compensation insurance. We connect you to nationally recognized insurance carriers and work together on a strategy that meets the unique needs of your business. You can count us to provide end-to-end support, from sales and implementation through renewal.
Common questions about group health insurance
- Once I switch my benefits over to ADPIA as broker, who will be my contact?
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Upon transitioning your benefits, you will have access to our Group Health service team. They will be able to assist you or answer general questions you have regarding your current health insurance plans.
- Can you provide support for general policy administration?
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Yes. Your dedicated Client Manager can assist with all of your policy or billing questions, as well as explain benefit details, employee claim resolution, or correspondence from your insurance carrier.
- Do you offer COBRA administration?
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ADPIA does not handle the administration of COBRA benefits, we are happy to connect you with a partner for assistance.
- Can you help guide me in complying with today's health care laws?
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Yes. We understand that remaining compliant with various federal, state and local requirements can require a lot of work – particularly in light of evolving regulatory standards like the Affordable Care Act (ACA). At Automatic Data Processing Insurance Agency, our licensed Client Managers can guide you in staying up to date with the latest health care regulations.